Everything you need to know, explained clearly and transparently.
Last Updated: September 2026
By visiting the website or using the mobile application of My Box Printing, you acknowledge and agree to the privacy policy outlined below. We are committed to protecting your privacy and ensuring the security of any personal information provided while using our services. This privacy policy outlines how we collect, use, store, and safeguard your personal data across our website and mobile application.
By selecting "Yes" on the quote form or within the mobile application, you consent to receive text messages or push notifications from us regarding your inquiry and related service updates. Marketing communications are subject to the opt-out options described in Section 9.
My Box Printing is the data controller responsible for the processing of personal information collected via this website and mobile application. If you have any questions or concerns, you can contact us at support@myboxprinting.com.
We collect various types of information, including
Personal Information: Such as your name, email address, shipping address, and phone number when placing an order, creating an account, or registering via authentication services.
Profile & Media Data: Profile photos and custom artwork or designs uploaded directly by the user.
Chat & Communication Data: The content of messages, files, and images you exchange with us through our live chat feature, along with the date and time of the conversation (see Section 4).
Technical & Usage Data: Information such as your IP address, approximate location, browser or referrer information, pages viewed, device identifiers, and other information about how you use our website or mobile application.
We collect and use personal information to:
Process and fulfill custom packaging orders
Manage shipment requests
Provide customer service and respond to inquiries
Authenticate users via third-party services (Firebase Authentication, Google Sign-In, Apple Sign-In, and Phone OTP via SMS)
Improve website and mobile application performance and user experience
Send order updates and tracking information via push notifications, text messages, and email, and send marketing communications where permitted and with your consent
Device Permissions Requested by the App
To provide the features described above, our mobile application may request access to:
Camera & Photo Library: For uploading profile photos and custom box design files.
Location Services: For auto-filling shipping addresses to enhance order accuracy.
Push Notifications: For real-time updates regarding order status and quotes.
Our website and mobile application are not intended for children under the age of 13, and we do not knowingly collect or use personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
My Box Printing offers a live chat feature on our website and mobile application to help you with quotes, orders, and support inquiries. When you use this feature, the following applies:
Recording and Storage: Your live chat conversations may be recorded and stored. This includes the full content of the messages you send and receive, any files, images, or artwork you share within the chat, and the date and time of the conversation.
Information Collected via Chat: Through live chat we may collect your name, email address, phone number, the contents of your messages and any attachments, your IP address and approximate location, the page you were viewing, and your browser or referrer information.
Purpose: We use this information to respond to your inquiries, provide customer service, keep an accurate record of our communications, train and improve the quality of our support, and for security and fraud prevention.
Who Can Access It: Your chat may be viewed by our authorized customer-service staff and by trusted third-party service providers who help us operate the chat service on our behalf, consistent with Section 6 (Third-Party Services and Sharing).
Your Consent: Before your first message, a notice is displayed confirming that the chat will be recorded. By selecting "Accept" and continuing the chat, you consent to this recording and to the handling of your information as described in this policy. If you do not consent, please do not use the live chat feature—you may instead contact us by email at support@myboxprinting.com or by phone at 847-200-0974.
Retention: We retain chat transcripts only as long as necessary to provide our services and meet legal or regulatory requirements. You may request a copy of your chat transcript or ask us to delete it by contacting us at support@myboxprinting.com.
We prioritize the security of your data. Personal information is stored securely on our servers and protected with appropriate physical, electronic, and managerial procedures. Our platform uses SSL/TLS encryption to ensure the confidentiality and integrity of your data during transmission. However, no transmission over the internet or mobile network is 100% secure, and we cannot guarantee absolute security.
Data Retention: We retain personal information only as long as necessary to provide our services or as required by law. Following account deletion, we delete or anonymize personal information from our active systems within 30 days, except where retention is required for legal, accounting, security, fraud-prevention, accounting, or regulatory purposes.
We do not sell or rent your personal information. We may share personal information with authorized service providers that process information on our behalf to operate, secure, and improve our website, mobile application, customer support, and payment services, including:
Firebase Authentication: To manage secure user logins, Google Sign-In, Apple Sign-In, and Phone OTP validation.
Apple Sign-In: Users who sign in with Apple may choose to share or hide their email address. We respect this choice and only use the relay email or shared email for essential service communications.
Payment Gateways: All payment transfers are processed via secure external handlers; we do not store raw credit card details on our local systems.
You have the right to access, correct, update, or delete your personal information at any time by logging into your account via the website or mobile application.
Account Deletion: Mobile app users can request deletion of their account and associated personal data directly through the account settings menu inside the application or by contacting us at support@myboxprinting.com. Upon request, we will delete or anonymize applicable personal data from our active systems, subject to any information we are required or permitted to retain.
You also have the right to withdraw consent for data collection, restrict certain types of data processing, or request data portability. To exercise any of these rights, please contact us at support@myboxprinting.com.
California Residents (CCPA): If you are a California resident and applicable law applies to our processing of your personal information, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended, including rights to know, access, delete, correct, and opt out of certain uses or disclosures of personal information. To exercise these rights, contact us at support@myboxprinting.com.
Our website and mobile application use cookies and secure mobile identifiers to enhance your experience. These help us track user behavior, remember preferences, and optimize system performance. You can modify your cookie or device identifier tracking settings in your browser or mobile OS settings at any time.
You have the option to opt out of receiving marketing emails, push notifications, or texts from us by clicking the "unsubscribe" link, adjusting app notification permissions, or by replying "Stop" on text. You can also directly reach us at support@myboxprinting.com with any of your concerns.
In the event that My Box Printing undergoes a business transition, such as a merger or acquisition, your personal information may be included in the assets transferred. We will notify you via email or through a prominent notice on our platform if such a transition occurs.
Our platforms may contain links to other websites or services. Please be aware that we are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any site or application you visit from our platform.
If you have any questions or concerns about our privacy policy or if you wish to exercise your rights regarding your personal data, please contact us via:
Email: support@myboxprinting.com
Phone: 847-200-0974
My Box Printing reserves the right to modify this privacy policy at any time. Changes will be posted on this page, and the "Last Updated" date above will be refreshed. We encourage you to review the policy periodically. Your continued use of our website or mobile application following any changes constitutes acceptance of those changes.
