Policy & Information

Privacy Policy

Everything you need to know, explained clearly and transparently.

 

Last Updated: June 2026

By visiting the website or using the mobile application of MyBoxPrinting, you acknowledge and agree to the privacy policy outlined below. MyBoxPrinting is committed to protecting your privacy and ensuring the security of any personal information provided while using our services. This privacy policy outlines how we collect, use, store, and safeguard your personal data across our website and mobile application.

Regarding Your Inquiry And Promotions

By selecting "Yes" on the quote form or within the mobile application, you consent to receive text messages or push notifications from us regarding your inquiry.

1. Identification Of The Data Controller

MyBoxPrinting is the data controller responsible for the processing of personal information collected via this website and mobile application. If you have any questions or concerns, you can contact us at support@myboxprinting.com.

2. Types Of Data Collected

We collect various types of information, including:

  • Personal Information: Such as your name, email address, shipping address, and phone number when placing an order, creating an account, or registering via authentication services.
  • Profile & Media Data: Profile photos and custom artwork or designs uploaded directly by the user.

3. Purpose Of Data Collection & Device Permissions

We collect and use personal information to:

  1. Process and fulfill custom packaging orders
  2. Manage shipment requests
  3. Provide customer service and respond to inquiries
  4. Authenticate users via third-party services (Firebase Authentication, Google Sign-In, Apple Sign-In, and Phone OTP via SMS)
  5. Improve website and mobile application performance and user experience
  6. Send updates, order tracking status, and marketing communications via push notifications and text messages (with your consent)

Device Permissions Requested by the App

To provide a complete experience, our mobile application may request access to:

  • Camera & Photo Library: For uploading profile photos and custom box design files.
  • Location Services: For auto-filling shipping addresses to enhance order accuracy.
  • Push Notifications: For real-time updates regarding order status and quotes.

We will never collect or use personal information from children under the age of 13. Our website and application are not intended for children, and we do not knowingly collect information from them.

4. Data Storage and Protection

We prioritize the security of your data. Personal information is stored securely on our servers and protected with appropriate physical, electronic, and managerial procedures. Our platform uses Secure Socket Layer (SSL) encryption to ensure the confidentiality and integrity of your data during transmission. However, no transmission over the internet or mobile network is 100% secure, and we cannot guarantee absolute security.

Data Retention: We retain personal information only as long as necessary to provide our services or as required by law. Upon account deletion, your data is permanently removed within 30 days, except where retention is required for legal, accounting, or regulatory purposes.

5. Third-Party Services and Sharing

We do not sell, rent, or share your personal information with unauthorized third parties. We utilize trusted third-party services to ensure secure app operations, including:

  • Firebase Authentication: To manage secure user logins, Google Sign-In, Apple Sign-In, and Phone OTP validation.
  • Apple Sign-In: Users who sign in with Apple may choose to share or hide their email address. We respect this choice and only use the relay email or shared email for essential service communications.
  • Payment Gateways: All payment transfers are processed via secure external handlers; we do not store raw credit card details on our local systems.

6. User Rights & Account Deletion

You have the right to access, correct, update, or delete your personal information at any time by logging into your account via the website or mobile app.

Account Deletion: Mobile app users can request full deletion of their account and all associated personal data directly through the account settings menu inside the application, or by emailing us at support@myboxprinting.com. Upon request, your data will be permanently purged from our active systems in compliance with App Store and Play Store guidelines.

You also have the right to withdraw consent for data collection, restrict certain types of data processing, or request data portability. To exercise any of these rights, please contact us at support@myboxprinting.com.

California Residents (CCPA): If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to opt out of the sale of personal information, and the right to request its deletion. To exercise these rights, contact us at support@myboxprinting.com.

7. Cookies and Tracking

Our website and mobile app use cookies and secure mobile identifiers to enhance your experience. These help us track user behavior, remember preferences, and optimize system performance. You can modify your cookie or device identifier tracking settings in your browser or mobile OS settings at any time.

8. Opt-Out Options

You have the option to opt out of receiving marketing emails, push notifications, or texts from us by clicking the "unsubscribe" link, adjusting app notification permissions, or by replying "Stop" on text. You can also directly reach us at support@myboxprinting.com with any of your concerns.

9. Business Transitions

In the event that MyBoxPrinting undergoes a business transition, such as a merger or acquisition, your personal information may be included in the assets transferred. We will notify you via email or through a prominent notice on our platform if such a transition occurs.

10. Links To Third-Party Platforms

Our platforms may contain links to other websites or services. Please be aware that we are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any site or application you visit from our platform.

11. Contact Information

If you have any questions or concerns about our privacy policy or if you wish to exercise your rights regarding your personal data, please contact us via:

12. Changes to the Privacy Policy

MyBoxPrinting reserves the right to modify this privacy policy at any time. Changes will be posted on this page, and the "Last Updated" date below will be refreshed. We encourage you to review the policy periodically. Your continued use of our website or mobile application following any changes constitutes acceptance of those changes.

LET'S CALL